Menu
We want to ensure your order arrives safely and securely. So when your order does arrive, in the unlikely event of there being any sign of damage to the packaging then please sign for the delivery and write “Damaged‘. As soon as you can, check the contents and let us know if there are any issues.
Orders can be returned to our store or by post
Creative CNC Solutions
43 Centennial Drive,
Moturoa,
New Plymouth
Tell me about Creative CNC’s 30-day return policy.
We have a money-back guarantee on our online orders where the item/s can be returned to us in original condition within 30 days. Please get in touch if you wish for us to arrange a replacement or refund for your order. You must get it back to us within 30 days though!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If you want to exchange your item, please let us know. We can arrange to have the replacement in-store or put it on hold until we have received your original order back to us. If you are in a rush to have your order exchanged, you may purchase the item as a new order, and the original order will be refunded upon return (see Returns Policy above).
If we made a mistake and you have received the wrong item, please let us know as soon as possible! This has been done by human error, and any changes to your order will always be communicated before sending.
Refunds will NOT be processed in cash. If your item has been returned to us by post, your original payment will be reversed through Stripe showing back onto your card within 5 working days.
If you have any questions about your product, or feel that you have experienced unreasonable wear and tear please email us with a dated proof of purchase and photos. They will usually need to inspect the items and may choose to have them repaired or replaced.